Elements and Performance Criteria
- Communicate effectively with stakeholders
- Identify and document program stakeholders and their communication needs as they apply to the given program of work
- Engage with pertinent stakeholders and agree on communication approaches in accordance with organisational policies and procedures
- Communicate information as planned and address identified variances
- Monitor communication interfaces among constituent projects, aligning to relevant program objectives
- Facilitate stakeholder commitment
- Investigate, document, and consider the interests and expectations of pertinent stakeholders when making program decisions
- Develop and implement approaches to influence ongoing stakeholder commitment, in accordance with organisational policies and procedures
- Accommodate differing stakeholder interests and expectations, escalating where necessary
- Share evolving stakeholder interests and expectations across the program
- Assess effectiveness of stakeholder engagement
- Conduct analysis of interactions with pertinent stakeholders and document outcomes to reach desired outcomes
- Assess effectiveness of stakeholder interaction in line with program objectives and organisational policies and procedures
- Develop plan for future stakeholder engagement based on findings of analysis conducted